Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Comments & Complaints

If you have any comments or suggestions to make, you can speak to the Practice Manager or leave details in writing at Reception.

If you are unhappy with the service you have received, please speak to a member of staff, or lift a copy of our Complaints procedure leaflet from the Reception area.

ZERO TOLERANCE

We have a zero tolerance policy towards violent, threatening or abusive behaviour. Our staff have the right to work in an Environment free from such behaviour. If you do not respect this, we may have to call the PSNI and may have to arrange to have you removed from our Practice List  

The Northern Ireland Ombudsman

The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in NI.