WE HAVE AN APPOINTMENT SYSTEM IN OPERATION BOTH MORNING AND AFTERNOON.
Appointments can be made by phone or in person. If you are expecting to receive results of investigations, please tell the Receptionist on arrival so that these may be obtained for the Doctor
If you are unable to attend your appointment or no longer require it, please let the surgery know as soon as possible.
We operate a “Rapid Access” system. If you feel you need to be seen urgently or before the next available appointment, please telephone before 10.30 am. You will be phoned by a Doctor or Nurse to be triaged.
If it is decided that you need to be seen that day, you will be invited to a “Rapid Access” slot at 11.15 am. These are very short appointments and are not suitable for conditions requiring a longer appointment.
If you phone after 10:30am, you will be offered a phone call the following day. If you require a more urgent response, you will be added to the Doctors afternoon surgery list for a phone call that afternoon. In an emergency, the Doctor will be interrupted during surgery.
The Practice has access for wheelchairs and toilet facilities for the disabled. Some consulting rooms are upstairs, but if you are unable to climb the stairs, your Doctor will see you on the ground floor
Telephoning The Surgery
If you wish to telephone the Surgery for advice or test results, please do so before 10.30 am, and leave a contact no with Reception. You will be phoned back on this number and need to be available to take the call. If your call concerns a test result, please let the receptionist know so that the result can be made available for the Doctor or Nurse who phones you.
If you have an emergency, doctors will accept calls at any time during surgery.